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Watch the video below on how to activate the DigiD app with the ID check. *Source
Watch the video below on how to activate the DigiD app with an SMS code. *Source
Watch the video below on how to activate the DigiD app via a letter. *Source
Watch the video below on how to add the ID check to the DigiD app. *Source
Have you been inactive for 15 minutes or longer? In that case, you may see the notification 'Unfortunately, you cannot proceed.' Sometimes, this notification is shown incorrectly due to settings on your computer or mobile device. Follow the steps for a solution.
Check if the date and time on your device or devices are set to 'automatic.
Are you logging in with one or two devices? Then the date and time must be the same on both devices. You can do this by setting the date and time to 'automatic' in your device's settings.
Adjust this and try logging in again.
Check if you have the latest version of the DigiD app.
Go to the Google Play Store or Apple Store and search for the DigiD app.
Open
If you see 'Open' next to the app, you have the latest version.
Update
If you see 'Update' next to the app, you do not have the latest version.
Update the app and try logging in again.
You need a browser to log in to DigiD, such as:
Check if one of these four browsers is set as your default browser on your device. Your device may automatically use another browser that doesn’t work well with DigiD.
Do not use the Google search widget, but use a browser. The Google search widget, which may be on your phone’s home screen, is not a browser. You cannot use it to log in with DigiD.
You can recognize the Google search widget by the following icon:
Do not use a shortcut. A shortcut is an icon on your desktop/home screen to quickly access a website.
Always open a browser on your phone first, then navigate to the website where you want to log in with DigiD.
Check if your browser's private mode is turned off.
Is your browser's private mode on? If so, you cannot log in with DigiD. Go to your browser's settings and turn off private mode.
Close all open internet pages.
You may be logged in with DigiD on multiple websites at the same time. To be sure, close all your tabs, open pages, and browsers.
Try logging in again.
Check if your browser accepts functional cookies.
If your browser blocks all cookies, you will not be able to log in with DigiD. Functional cookies are necessary for the website to function properly. Enable functional cookies in your browser settings.
DigiD cookies do not store personal data or login information.
You may not be able to log in with DigiD because your device has stored old cookies.
Clear old cookies and your browser history.
You can do this through your browser settings.
A VPN connection can hide your IP address, preventing you from logging in. Disable it.
Sometimes problems are caused by a changing IP address. Check if this is the case:
Do you have a changing IP address? Contact your internet provider to resolve this.
I am using an iPhone or iPad
Are you using an iPhone or iPad? Since the update to iOS 15.1, the 'Private Relay' setting is enabled on Apple devices with an iCloud+ subscription. This hides the DNS/IP address when you are on the internet.
Turn off the 'Private Relay' setting (temporarily) to log in.
Still not working? Please contact Customer Service.
Check if the date and time on your device or devices are set to 'automatic.'
Do not use the Google search widget, but a browser. The Google search widget, which may be on your phone’s home screen, is not a browser. You cannot use it to log in with DigiD.
Do not use a shortcut. A shortcut is an icon on your desktop/home screen that provides quick access to a website.
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